Return Policy

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.

To start a return, please contact us at support. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and arrange a replacement or solution where applicable.

If a product is confirmed defective within the warranty period, we will arrange a replacement.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

We offer a 30-day, no-hassle refund policy if you are not fully satisfied, provided the item is returned in original condition and packaging.

Cancellations

Orders can only be cancelled within 2 hours after purchase by contacting hello@kilosgear.com.

After an order has been processed or shipped, it cannot be cancelled. In this case, you must wait for delivery and then request a return.

Shipping Costs for Returns

Customers are responsible for return shipping costs. These costs are non-refundable.

For items over $75, we recommend using a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.

Non-Returnable & Non-Refundable Cases

We do not accept returns for:

  • Sale items or gift cards
  • Perishable goods, custom or personalized items
  • Personal care products, hazardous materials, or flammable goods

Refunds will not be issued in the following cases:

  • Incorrect shipping address provided by the customer
  • Package marked as delivered by the carrier but not received
  • Loss, theft, or non-receipt after confirmed delivery (if no insured shipping was selected)

Once an order is marked as delivered to the address provided at checkout, it is considered successfully fulfilled.

Exchanges

The fastest way to get a replacement is to return the item and place a new order once the return is approved.